"Since open-source projects tend to attract expert users, they often lack clear user interfaces and readable documentation, making them unfriendly to mere mortals. But Buytaert understood from the beginning how important usability is to the cycle of improvement, adoption, and more improvement that drives the development of open-source software. The core Drupal installation comes with voluminous help files. The central team regularly polls users as well as developers (which is unusual in an open-source project) to decide what to improve next. The process reveals not just features to add, but ones to remove, and ways to make existing features easier to understand. For example, the project's website has been redesigned to help people new to Drupal figure out how to get up and running."

I am wondering how they came to this text, voluminous help files? Regular polls? And claiming that Drupal is very usable and that there is a complete process to making existing features easier? Drupal has been redesigned?

Maybe I am bashing, but this whole paragraph sounds a bit optimistic and clearly lacks research.

I like it when Dries gets this kind of exposure as it attracts a different group to Drupal. And like you said, there is no you, so maybe someday we will see business magazines praising great communities.

The person who wrote that text went on a trip in a time capsule. Maybe he's in 2009.